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Question 1 of 5
Two friends, Lulu and Maria, are in a class together and share the textbook. Maria has gone away for the weekend and taken the textbook with her. Lulu texts Maria asking for the textbook to study and they agree to talk later that night. Maria feels upset because she thinks Lulu does not need to study as much as she does, but Lulu thinks about what Maria may need, what she will say, and the best way to convey her needs. During this conversation, Lulu is listening carefully to make sure Maria is not getting the wrong message.
Which of the four primary challenges to communication do Lulu's behaviors address?