Difficulty: Hard

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Employee A and Employee B are unable to reach an agreement on how to approach a project. Their manager instructs them to sit down and quickly reach a solution that will make both employees partially happy.

Which type of conflict management strategy has the manager instructed these employees to use?

Rationale

Compromising is the conflict management strategy instructed by the manager.

This approach involves both parties making concessions to reach an agreement that satisfies them partially. The manager's directive for Employee A and Employee B to quickly find a solution that makes both somewhat happy aligns perfectly with the essence of compromising.

A (Accommodating) YOUR ANSWER

Accommodating involves one party yielding to the other’s preferences and prioritizing their needs over one’s own. In this scenario, the manager is not instructing either employee to forgo their interests entirely, but rather to find a middle ground, which is characteristic of compromising, not accommodating.

B (Avoiding) YOUR ANSWER

Avoiding is a strategy where parties sidestep the conflict entirely, leading to no resolution. The manager's instruction to sit down and reach a solution explicitly contradicts avoidance as it necessitates engagement and resolution between the employees.

C (Compromising) CORRECT

Compromising is the strategy where both parties come to an agreement by making concessions. This matches the manager's directive for Employees A and B to achieve a solution that partially satisfies both, demonstrating the essence of compromise in conflict resolution.

D (Competing) YOUR ANSWER

Competing is characterized by one party pursuing their own interests at the expense of the other, leading to a win-lose situation. The manager's request for a solution that makes both employees partially happy indicates a collaborative effort, not a competitive one.

Conclusion

In conflict resolution, the manager’s instruction for Employees A and B to find a mutually agreeable solution highlights the use of compromising as a strategy. This method encourages both employees to collaborate and make concessions, fostering a balanced resolution that acknowledges their differing perspectives. Other strategies like accommodating, avoiding, or competing do not align with the goal of achieving a solution that benefits both parties.

Which type of conflict management strategy has the manager instructed these employees to use?

Compromising is the conflict management strategy instructed by the manager.

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