Which active listening skill is Morgan using?

Preparing involves mentally readying oneself for a conversation, such as organizing thoughts or setting intentions before engaging. While important for effective communication, this skill does not directly relate to responding to a speaker's content, as Morgan is doing. Her focus is on understanding and reflecting what Jordan has expressed, not on her preparatory mindset.

Empathizing is the ability to understand and share the feelings of another person. While Morgan may feel empathy toward Jordan’s struggles, her specific response is centered around clarifying his message rather than expressing emotional understanding. Paraphrasing is a more precise description of her active listening technique in this context.

Regulating self-talk involves managing one's internal dialogue to maintain focus during a conversation. Although it can enhance listening skills, it does not characterize Morgan’s action in this scenario. Morgan's question demonstrates an effort to clarify and engage rather than simply managing her own thoughts.