The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation?

While education and communication are important aspects of managing change, they primarily focus on informing employees about what changes are occurring and why. The scenario describes a more hands-on approach where the manager actively provides resources, which aligns more closely with facilitation and support.

Negotiation and reward involve bargaining with employees or offering incentives to encourage acceptance of change. In the provided scenario, there is no indication of negotiation or rewards being offered; instead, the emphasis is on training and resources, which is characteristic of facilitation.

Participation and involvement entail engaging employees in the change process, allowing them to contribute to decisions or implementation strategies. However, the scenario specifies that the manager is providing support rather than involving employees in the decision-making process, indicating that facilitation is the more accurate description.