Which question helps firms identify which IT systems will provide a strategic advantage?
Strategic advantage from IT comes when technology directly supports and enhances the firm's overarching business objectives and competitive strategy. Alignment ensures that IT investments are not just technical improvements but are driving business value. Employee training is an implementation concern, not a primary identifier of strategic potential. A system's capability to make product changes is a technical feature, not necessarily a strategic one. Identifying trained employees is an operational HR matter.
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