Difficulty: Easy

Average Score: 100%

Dear Mr. Wilson, I have a concern regarding the recent order we received from your company. Per our discussion last week, our company needs 500 units of pebbles for an event this coming Saturday. I'm afraid that in the shipment we just received at our headquarters there are only 250 units of pebbles. This is half the amount desired. Is this the only shipment that's scheduled to arrive, or will there be another? If the rest of the pebbles do not arrive by the end of the business week, then I will request a refund of half of the agreed upon payment. Please let me know what can be done about this. Thank you for your time. Sincerely, Henry Garcia

Which one of the following best paraphrases a key point of the passage?

Rationale

Mr. Garcia requests a partial refund if he does not receive the remainder of the order by the end of the week.

In the passage, Mr. Garcia expresses his concern about receiving only half the quantity of pebbles he ordered and indicates that he will seek a partial refund if the remaining units do not arrive on time. This encapsulates the primary issue and his proposed resolution.

A (Mr. Garcia requests that Mr. Wilson pay for the event this coming Saturday because the order was not shipped.) YOUR ANSWER

This choice misrepresents Mr. Garcia's request. He is not asking Mr. Wilson to pay for the event but is instead concerned about the incomplete order of pebbles, which he needs for the event. The focus of his message is on the order quantity, not financial arrangements related to the event itself.

B (Mr. Garcia first ordered 250 units of pebbles from Mr. Wilson, but now he needs a total of 500 before the end of the week.) YOUR ANSWER

While this statement mentions the correct quantities, it inaccurately suggests that the order was initially for 250 units. The passage indicates that the desired amount was 500 units, but only 250 were received, making this choice misleading regarding the original request.

D (Mr. Garcia demands a refund from Mr. Wilson's company because of poor customer service.) YOUR ANSWER

This choice incorrectly emphasizes a demand for a refund due to poor customer service. Mr. Garcia's request for a partial refund is conditional on the late delivery of the remaining units, not a general complaint about service quality. His communication is focused on resolving the specific issue with the order.

Conclusion

The passage conveys Mr. Garcia's concern regarding an incomplete order and his intention to seek a partial refund should the remaining pebbles not arrive on time. Choice C accurately summarizes this key point, highlighting the condition for the refund linked to the shipment issue. Other options misinterpret the circumstances or the nature of Mr. Garcia's request, failing to capture the essence of his message.

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