Which conflict resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

Satisfying goals focuses on meeting the needs of conflicting parties but does not inherently address the conflict itself. Roughing, on the other hand, generally refers to a more aggressive approach that is likely to escalate conflict rather than resolve it. Therefore, this choice fails to provide effective tools for managing dysfunctional conflict.

While confrontation is a valuable technique, roughing implies a combative or aggressive stance that can exacerbate tensions rather than resolve them. This combination is counterproductive, as it may intensify the conflict rather than facilitate a constructive resolution.

Compromise can be a useful technique in resolving conflict, but it may not always address the root causes effectively. Superordinate goals involve finding shared objectives that unite conflicting parties, but this technique is more about collaboration than direct resolution. This option may not be as immediately effective in controlling dysfunctional conflict.