What is the major element that needs to be implemented in total quality management?

While hiring and firing are important aspects of human resource management, they do not directly relate to the core principles of total quality management. TQM emphasizes ongoing processes and systems rather than focusing solely on personnel decisions, which are just one component of a larger quality framework.

Products are indeed a crucial aspect of quality management, but they are not the primary element that needs to be implemented in TQM. Instead, TQM focuses on the processes that create and deliver products, ensuring that quality is built into every stage rather than just the end product itself.

Similar to products, services play a significant role in quality management. However, TQM is more concerned with the overarching framework of processes and controls that ensure service quality rather than the services themselves. The emphasis is on managing and improving service delivery through effective control measures.