During project execution, a conflict occurs between the project manager and one of the team members at every project team meeting. The ongoing conflict is preventing tasks and deliverables from being completed. The project manager contemplates changing their leadership style. What should the project manager do?
Review the set of responsibilities with the team member.
Clarifying responsibilities can help address the root cause of the conflict, promoting understanding and accountability between the project manager and the team member. This proactive approach aims to resolve misunderstandings and re-establish a collaborative working relationship, ultimately facilitating task completion.
This option directly addresses the conflict by ensuring that both parties have a clear understanding of their roles and expectations. By discussing responsibilities, the project manager can identify any miscommunications or discrepancies that may be contributing to the ongoing issues, thereby fostering a more harmonious team environment.
While reviewing personnel staff documents might provide background information on the team member's qualifications and past performance, it does not directly address the current conflict. This approach would likely be unproductive in resolving interpersonal issues and may delay necessary actions to improve team dynamics.
Avoidance is not a constructive strategy for conflict resolution. Ignoring the team member could exacerbate the situation, leading to increased tension and unresolved issues, which would further hinder project progress. Effective leadership requires addressing conflicts rather than avoiding them.
While informing the project sponsor may seem like a way to seek help, it could be perceived as unprofessional and may undermine trust within the team. This option does not resolve the conflict and could lead to further complications, as it places blame rather than encouraging a collaborative resolution.
To effectively manage the ongoing conflict, the project manager should prioritize reviewing the set of responsibilities with the team member. This approach facilitates open communication, clarifies expectations, and addresses the underlying issues causing the conflict. By confronting the problem directly, the project manager can foster a more productive team environment and ensure that tasks and deliverables are completed efficiently.
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