A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select two).

Rationale

Windows Backup and Restore and Windows Defender should be used to remove the malicious software.

Windows Defender is an integrated security tool that actively scans and removes malware, while Windows Backup and Restore can help recover the system to a previous state before the infection occurred. Using both tools together provides a comprehensive approach to addressing the infection.

A (Local Network Connection) YOUR ANSWER

While a local network connection is essential for accessing resources and updates, it does not directly assist in the removal of malicious software. This choice lacks the necessary functionality to address or mitigate malware infections.

B (User Account Control) YOUR ANSWER

User Account Control (UAC) is a security feature designed to prevent unauthorized changes to the operating system by prompting for permission. However, it does not have the capability to remove malicious software; thus, it is not suitable for this purpose.

C (Windows Backup and Restore) CORRECT

Windows Backup and Restore is a tool that allows users to revert their system to a previous state, effectively removing malware by restoring files and settings from before the infection. This method can be vital in recovering from severe infections where direct removal of malware may not suffice.

D (Windows Firewall) YOUR ANSWER

Windows Firewall provides a barrier against unauthorized access to the system, helping to prevent infections from occurring. However, it does not remove already existing malware. Therefore, it is not an appropriate tool for addressing an active infection.

E (Windows Defender) CORRECT

Windows Defender is a built-in antivirus tool that actively scans and removes malware from the system. It is specifically designed for this purpose, making it a critical tool for the help desk technician in addressing the reported infection.

F (Network Packet Analyzer) YOUR ANSWER

A network packet analyzer is used for monitoring and analyzing network traffic, which can be helpful for diagnosing network issues or detecting suspicious activity. However, it does not directly remove malicious software from a workstation.

Conclusion

To effectively remove malicious software from a workstation, the help desk technician should utilize Windows Defender for direct malware removal and Windows Backup and Restore for recovery to a clean state. While other tools may play supportive roles in security, only these two specifically address the issue of malware infection and system recovery.

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select two).

Windows Backup and Restore and Windows Defender should be used to remove the malicious software.

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