An employee is trying to connect their company laptop to an airport's Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?

While using an RJ45 connection could provide a more stable internet connection, it is not applicable in this scenario as the employee is attempting to connect to a Wi-Fi network. The presence of a pop-up indicates that the Wi-Fi network is functioning, but additional steps must be taken to connect to the internet.

Although contacting the airport IT department may seem like a viable option, it is not the first step the employee should take. The problem likely lies in the need to interact with the captive portal rather than an issue with the airport's Wi-Fi infrastructure.

This suggestion is irrelevant to the immediate issue at hand. Company policy regarding public Wi-Fi connections does not address the current connectivity problem, which can be resolved by completing the captive portal login process.