A business is changing its quality processes from using a quality control department to promoting the idea that everyone is responsible for quality. Which total quality management principle is illustrated in the example?

Performance measures relate to the metrics and standards used to evaluate quality and performance within an organization. While these are important for assessing quality initiatives, the scenario does not emphasize measurement or evaluation but rather a shift in responsibility and culture among employees.

Management commitment refers to the dedication of leadership to support and promote quality initiatives throughout the organization. Although management commitment is crucial for successful implementation, the example specifically highlights a change in employee responsibility rather than the actions of management.

A customer-centered focus emphasizes understanding and meeting customer needs and expectations in the quality process. While important for total quality management, the scenario does not mention customer perspectives or satisfaction, focusing instead on internal processes and employee responsibilities.