Which of the following outlines the configuration, maintenance, and security roles between a cloud service provider and the customer?

A service-level agreement (SLA) primarily focuses on the expected level of service provided by the cloud service provider, including uptime, performance metrics, and support response times. While it may touch on responsibilities, it does not comprehensively outline the operational roles and security responsibilities between the provider and the customer.

A memorandum of understanding (MOU) is generally a non-binding agreement that outlines the intentions and mutual understanding between parties. While it may include some roles and responsibilities, it lacks the detailed, structured approach of a responsibility matrix, making it unsuitable for operational clarity in cloud service contexts.

A non-disclosure agreement (NDA) is designed to protect confidential information shared between parties. It does not address the configuration, maintenance, or security roles within a cloud service arrangement, focusing instead on the legal aspects of information protection.