Which of the following outlines the configuration maintenance and security roles between a cloud service provider and the customer?

Rationale

A responsibility matrix defines the configuration, maintenance, and security responsibilities shared between a cloud provider and the customer.

In cloud computing environments, responsibilities are often shared between the cloud service provider and the customer. A responsibility matrix clearly identifies which party is responsible for tasks such as system configuration, patch management, data protection, access control, and security monitoring. This helps prevent gaps in security and operational management.

A (Service-level agreement) YOUR ANSWER

A service-level agreement (SLA) defines the expected level of service provided, such as uptime guarantees, response times, and support commitments. While an SLA establishes performance expectations, it does not specifically outline detailed security and configuration responsibilities between the provider and customer.

B (Responsibility matrix) CORRECT

A responsibility matrix clearly documents which responsibilities belong to the cloud provider and which belong to the customer. In cloud security models, this is often referred to as the shared responsibility model. It ensures both parties understand their obligations for maintaining and securing cloud resources.

C (Memorandum of understanding) YOUR ANSWER

A memorandum of understanding (MOU) is a general agreement that outlines cooperation or intentions between parties. It is not typically used to define detailed operational or security responsibilities in a cloud environment.

D (Non-disclosure agreement) YOUR ANSWER

A non-disclosure agreement (NDA) is a legal document used to protect confidential information from unauthorized disclosure. Although important for privacy and confidentiality, it does not define operational or security management responsibilities.

Conclusion

A responsibility matrix is essential in cloud computing because it clearly establishes which security, maintenance, and configuration tasks are handled by the cloud provider and which remain the customer’s responsibility. This clarity reduces confusion, improves accountability, and strengthens overall security management.

Which of the following outlines the configuration maintenance and security roles between a cloud service provider and the customer?

A responsibility matrix defines the configuration, maintenance, and security responsibilities shared between a cloud provider and the customer.

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