Difficulty: Medium

Average Score: 67%

A production support system is being managed by a team. The team members cannot plan their work in advance, even for a week, because they do not know what happened. The team cannot start working on new issues until they finish existing issues, no matter how long it takes to finish the existing issues.

Which method should be used in this situation?

Rationale

Kankan is the method that should be used in this situation.

Kankan is specifically designed for environments where work is not predictable and teams must focus on completing existing tasks before taking on new ones. This aligns perfectly with the team’s inability to plan work in advance and their need to finish current issues before starting new ones.

A (SAF® as it does not allow for scaling work across different teams in the organization.) YOUR ANSWER

SAF® (Scaled Agile Framework) is designed for larger organizations and emphasizes alignment across multiple teams. However, it is not suitable for the described scenario where the team cannot predict or plan work, as it requires a higher level of coordination and flexibility that this team does not possess.

B (Scrum, as it allows for completing the whole architecture up front without leaving any technical debt for the future.) YOUR ANSWER

Scrum promotes iterative development and encourages teams to plan in sprints, which would not work for this team as they cannot plan their work in advance. Additionally, Scrum does not focus on finishing existing tasks before starting new ones, making it incompatible with the team's current workflow challenges.

D (Baranes Programming (XP), as it does not allow for moving on to new items until the existing items are finished.) YOUR ANSWER

While Baranes Programming (an incorrect reference to Extreme Programming, or XP) does emphasize completing current tasks, it is not specifically structured for environments where unpredictability prohibits planning. XP encourages continuous delivery and iteration, which would not address the team’s need to finish existing issues before starting new work.

Conclusion

In this scenario, Kankan stands out as the most appropriate method since it directly addresses the team’s limitations regarding planning and prioritizes the completion of existing tasks before new work can begin. The other methods, while having their strengths, do not align with the specific challenges faced by the team in managing their production support system effectively.

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