Which information should be reviewed first to investigate this alert/case?

While reviewing account activity is crucial, it is more effective after establishing the context provided by the customer profile. Account activity alone may not reveal the reasons behind unusual transactions or alerts without understanding the customer’s typical behavior and history.

Conducting an adverse media search can yield valuable information about potential risks associated with a customer. However, without first reviewing the customer profile, the results may be misinterpreted or lack relevance. The profile offers the necessary context to evaluate any adverse findings accurately.

Open source information can provide additional insights into a case; however, it is not as directly relevant as the customer profile. The profile establishes the baseline for what information is pertinent and should be prioritized in the investigation, while open source data can be supplementary.