When listing a home, the seller is concerned that buyers may object to the asbestos flooring. Their agent, Agent K, has a family member who is a home inspector. Their family member has stated that asbestos tile is not hazardous. Agent K says the seller won't have a problem. Agent K is

Exercising due diligence involves thoroughly investigating and verifying information before making claims or decisions. In this case, Agent K has not sought out expert advice or conducted proper research on asbestos safety, which means they are not fulfilling their obligation to act diligently on behalf of the seller.

While Agent K may have relied on their family member's opinion, they are not necessarily failing to verify credentials; instead, they are acting on unqualified advice. The primary issue is that Agent K is giving advice in a domain where they lack expertise, rather than merely not checking qualifications.

Although Agent K may intend to protect the seller's interests, they are doing so based on unqualified advice, which could ultimately harm the seller's position. True protection involves providing accurate and reliable information, which Agent K is failing to do by making unsupported claims about asbestos safety.