When a patient expresses discomfort the MA should...

Avoiding eye contact can create a sense of disconnection and may make the patient feel ignored or uncomfortable. Eye contact is an important aspect of communication that conveys attention and empathy. Therefore, this choice does not promote a supportive environment for patients expressing discomfort.

Leaning away from a patient can be perceived as disengagement or disinterest, which may exacerbate the patient's feelings of discomfort. Instead, leaning in slightly can demonstrate attentiveness and concern, making this option counterproductive in addressing the patient's discomfort.

While providing distractions may help in some situations, it does not directly address the patient's expression of discomfort. Focusing on the discomfort and validating the patient's feelings is more effective than diverting attention away from their concerns. This choice may minimize the patient's experience rather than acknowledge it.