Difficulty: Medium

Average Score: 50%

A technical project manager uses a directive approach with the team. Some team members are growing increasingly frustrated when half recommendations is found.

What should the project manager do to address this issue?

Rationale

A technical project manager uses a directive approach with the team. Some team members are growing increasingly frustrated when half recommendations is found.

The project manager must first acknowledge the existing frustration among team members regarding the directive approach and the incompleteness of recommendations. By recognizing these issues, the manager sets the stage for addressing team dynamics and improving project outcomes.

A (Apply emotional intelligence (EI) skills, such as active listening to understudio the team's issues.) YOUR ANSWER

This option correctly identifies the initial problem: the project manager's directive approach is causing frustration among team members due to incomplete recommendations. Addressing this issue is crucial for improving team morale and project effectiveness.

B (Instruct the team members to self-organize and resolve any outstanding issues.) YOUR ANSWER

While applying emotional intelligence is important, this choice does not directly address the specific problem of frustration arising from the manager’s directive approach. Merely listening may not resolve the underlying issues related to team dynamics and effectiveness.

C (Encourage the team to follow the project plan that was developed with team input.) YOUR ANSWER

Instructing the team to self-organize may further frustrate them, especially if they feel they lack the necessary support or guidance from the manager. This approach could lead to confusion and disorganization rather than addressing the root of the frustration.

D (Ask the team members to record their concerns in the lessons learned log for future action.) CORRECT

Encouraging adherence to the project plan may overlook the current frustrations stemming from the directive approach. If the team feels that their input was inadequate or ignored, simply pushing them to follow a plan may exacerbate their frustrations.

E () YOUR ANSWER

While documenting concerns can be valuable, this choice does not provide immediate relief or resolution for the current frustrations. It places the burden on the team without addressing their immediate needs or concerns.

Conclusion

Recognizing the frustrations stemming from the project manager's directive style is the first step in fostering a more collaborative environment. By addressing the specific issues at hand, the manager can pave the way for improved communication and team dynamics, ultimately leading to better project outcomes and enhanced team satisfaction.

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