To maximize a telehealth visit for new diagnosis...

While showing videos can be a helpful supplementary resource, it does not actively engage the patient in the conversation. Videos might provide information, but they do not allow for immediate clarification or interaction, which are crucial for understanding a new diagnosis.

Providing handouts can be beneficial for patients to refer back to after the visit; however, similar to videos, they do not promote interaction during the consultation. Handouts lack the immediacy of addressing patient concerns and questions in real-time, which is essential for effective communication.

Using an assertive tone may convey confidence, but it can also come off as domineering or unapproachable. This approach might inhibit the patient's willingness to ask questions or express concerns about their diagnosis, which is contrary to the goal of maximizing the telehealth visit.