Difficulty: Medium

Average Score: 50%

The Missouri Real Estate Commission shall investigate a complaint concerning the business practice of a licensee if the complaint is

Rationale

Written and on a form provided by the Commission.

The Missouri Real Estate Commission mandates that complaints against a licensee must be submitted in writing using a specific form provided by the Commission. This ensures that all necessary information is documented and standardized for effective investigation.

A (Written and on a form provided by the Commission.) CORRECT

This choice is correct because it aligns with the regulations that require complaints to be formally documented using the official forms issued by the Missouri Real Estate Commission. This process facilitates clarity and uniformity in handling complaints.

B (Oral or written and is made by a licensee.) YOUR ANSWER

While a licensee may express concerns about a fellow licensee, the Commission specifically requires complaints to be formally submitted in writing. Oral complaints do not meet the Commission's criteria for investigation, as they lack the necessary documentation for review.

C (Oral or written and is made by a member of the public.) YOUR ANSWER

Although members of the public can submit complaints, they must be in writing and on the appropriate form for the Commission to take action. Oral complaints from the public do not fulfill the formal requirements necessary for an investigation.

D (Oral and involves a dispute between licensees.) YOUR ANSWER

Disputes between licensees may be valid concerns; however, the Commission will not investigate complaints unless they are submitted in writing using the prescribed form. Oral complaints, regardless of the parties involved, do not meet the Commission's investigation criteria.

Conclusion

The Missouri Real Estate Commission requires that complaints regarding licensee practices be formally submitted in writing on their designated forms. This requirement ensures a systematic approach to complaint processing, allowing for fair and thorough investigations. Only written complaints meet the necessary standards, while oral complaints, regardless of the source, do not qualify for consideration.

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