Stephanie is in the process of adjusting George's auto claim. Currently, she is trying to close the claim, but George is being uncooperative. He disagrees with the settlement amount that Stephanie has offered and is demanding much more. At this point, Stephanie should do all of the following, EXCEPT:

Acknowledging and addressing George's concerns is a crucial step in conflict resolution. By recognizing his dissatisfaction, Stephanie can build rapport and demonstrate that she values his perspective, which may facilitate a more productive discussion and lead to a mutually acceptable outcome.

Providing a clear explanation of how the settlement amount was determined helps to demystify the decision-making process for George. Transparency in communication is essential for fostering trust and understanding, which can encourage George to reconsider his stance on the settlement offer.

Offering a step-by-step justification reinforces the rationale behind the settlement amount and can help clarify any misunderstandings George may have. This approach also demonstrates Stephanie's commitment to fair and thorough claims processing, which may alleviate his concerns.