If a resident wants to make a complaint of abuse, the nursing assistant should:

It is not the responsibility of nursing assistants to confirm whether abuse has occurred prior to reporting. Their role is to listen to the resident's concerns and facilitate the reporting process. Investigations into allegations of abuse should be conducted by appropriate authorities, ensuring that residents' rights and safety are prioritized.

Retaliation against a resident for making a complaint is unethical and illegal. Nursing assistants must maintain a supportive environment where residents can express their concerns without fear of repercussions. Such actions would violate the fundamental principles of care and respect for residents.

While gathering information can be part of an investigation, nursing assistants should focus on supporting the resident who has made the complaint rather than involving other residents. This could lead to confusion or distress among residents and may compromise the integrity of the reporting process.