During the course of a project, the project manager's immediate director is communicating directly with the client to approve changes without the project manager's knowledge. This is causing confusion in the project team where the scope is changing in the background, but only being mentioned in project meetings. What should the project manager do?
Communicate directly with the director and inform them of the communications management plan.
The project manager must address the situation by engaging directly with their director to clarify the established communication protocols and ensure that scope changes follow the defined management plan. This action will help restore order and maintain proper communication channels within the project.
While it’s important for the project manager to inform the team about scope changes, this approach does not address the root of the issue—the director's direct communication with the client. Simply informing the team may lead to further confusion and does not rectify the breakdown in communication.
Reviewing the stakeholder engagement plan is a valid step, but it does not directly resolve the immediate issue of unauthorized scope changes being discussed with the client. This choice misses the opportunity to directly address the miscommunication occurring between the director and the client.
Communicating directly with the client can disrupt the professional relationship between the project manager and the director. This approach could be seen as undermining the director's authority and may escalate tensions instead of resolving the communication breakdown.
In this scenario, the project manager's best course of action is to engage directly with their director to reaffirm the communication management plan. This ensures that all stakeholders are aware of the proper channels for approving scope changes and helps to eliminate confusion within the project team. By addressing the issue at its source, the project manager can help maintain clarity and coherence throughout the project's execution.
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