According to the California Code of Regulations governing claims practices, it is unlawful for an insurer handling an automobile loss to do any of the following EXCEPT:

Insurers are prohibited from mandating that claimants use a specific repair shop, as this restricts the claimant's freedom to choose their preferred service provider. This regulation is in place to prevent coercion and to ensure that claimants can select a repair facility that they trust and prefer.

It is unlawful for insurers to instruct claimants to travel unreasonable distances to obtain inspections at specific shops, as this creates undue burden and inconvenience for the claimant. Regulations are designed to ensure that claimants can access inspection services without excessive travel.

Similar to inspection requirements, insurers cannot compel claimants to travel long distances for repair estimates. This practice is viewed as unfair and contrary to the principles of accessible and equitable treatment of claimants in the claims process.