A medical assistant is caring for a patient who has hearing loss. Which of the following actions should the assistant take?

While raising one’s voice may seem helpful, it can actually distort speech sounds and make it more difficult for the patient to comprehend what is being said. Loud speech may also create discomfort and could be perceived as shouting, which may not be well-received by someone with hearing loss.

While hand gestures can aid communication, they should not be relied upon exclusively. Gestures alone may not convey the full message or context needed for understanding, especially in a medical setting where precise information is crucial. Combining gestures with verbal communication is more effective than using gestures alone.

Using technical jargon can confuse the patient further, especially if they have hearing loss and may struggle to grasp complex language. Clear and simple language is essential for effective communication, ensuring that the patient fully understands their medical situation and care.