A company's project management office (PMO) has started to implement iterative tools. A project manager is starting a new project and has identified an opportunity to use the iterative tools. One of the senior managers is concerned about this modified framework as it is fairly new to the company. What should the project manager do first?

While external training can be beneficial, it may not address the immediate concerns of the senior manager or stakeholders who are apprehensive about the new framework. Training alone may not cultivate the necessary trust or engagement; understanding and communication are essential first steps.

Escalating concerns without first attempting to address them directly may create unnecessary tension and could be perceived as a lack of initiative. The project manager should first engage with stakeholders to understand their concerns and build a rapport, rather than escalating the issue prematurely.

Sending documentation may provide valuable information, but it lacks the personal engagement necessary to effectively communicate and address specific concerns. A one-way communication approach is less effective than interactive discussions that allow for questions and personalized feedback.