A company expects its provider to ensure servers and networks maintain 97% uptime. Which of the following would most likely list this expectation?

A Business Partnership Agreement (BPA) establishes the terms and conditions of a partnership between two or more entities. While it may cover various operational aspects, it does not specifically address service levels or uptime expectations, making it unsuitable for detailing performance metrics like server uptime.

A Memorandum of Understanding (MOU) is a non-binding agreement that outlines the intentions and responsibilities of parties involved in a collaboration. Although it may set forth mutual expectations, it lacks the enforceability and specificity of an SLA regarding measurable service levels, such as the 97% uptime requirement.

A Non-Disclosure Agreement (NDA) is designed to protect confidential information shared between parties and does not pertain to service levels or uptime guarantees. While important for safeguarding proprietary information, an NDA does not define performance metrics or operational expectations.