A client is filing a refugee claim and learns that their hearing will be virtual. The client informs the RCIC that they do not have access to a computer at home. What should the RCIC advise the client?

Requesting a waiver of the oral hearing does not address the client's need for technology to participate in the virtual hearing. Waivers are typically granted under specific circumstances and may not be applicable simply due to a lack of computer access.

Seeking an exemption from the hearing would prevent the client from presenting their case, which is not advisable. The virtual format allows for participation, and exemptions should not be pursued when access solutions are available.

While borrowing a computer from a local library could be a potential solution, it is less reliable than using a computer at an IRB office, which is purposefully equipped for such hearings. The IRB office environment would ensure the necessary technology and support are available for the client.